AstroLuma is one person: me. I calculate the charts, the AI writes the readings, and I read each one through in full and sign it before it goes out to you.
No form, no account to create, no robot sorting messages. Your email lands in my inbox, and that's where I answer it.
I answer myself, between two readings, so it isn't instant. Write on a Saturday and my reply usually goes out on Monday. I write from Mexico: if you're in Europe, it sometimes arrives while you sleep.
And if you're waiting on a reading you've already paid for, there's nothing to chase: it arrives within 72 h of your questionnaire answers reaching me.
You're torn between two readings, you don't have the birth time, you want to know what a reading really holds. Ask. I answer straight, including when the answer is "this one isn't for you".
A date to correct, something to add after the questionnaire, an email address that changed. You can also simply reply to the confirmation email: it reaches the same place.
A question about a passage, a PDF that won't open, a refund within fourteen days. It's provided for, and it's written out in full in the terms of sale.
What I don't do by email: a free three-line reading. That would mean doing badly the very thing I sell. The real answer to a real question is the document itself.
Who reviews and signs these readings, how they're made, and what I don't do: it's all on the about page. Legal notices, terms and privacy have a page of their own.